1. TERMS AND CONDITIONS
Visiting, using, and purchasing products from the website www.interceram.ro, owned by Interceram SRL, implies acceptance of the terms and conditions below:
Interceram SRL reserves the right to make any changes to these provisions, as well as any changes to the website www.interceram.ro, without prior notice to users.
Interceram SRL cannot be held responsible for any errors appearing on the site for any reason, including changes, settings, or upgrades, etc.
Interceram SRL is not responsible for the content, quality, or nature of websites reached via links on www.interceram.ro, regardless of the nature of those links. Responsibility for those sites lies entirely with their respective owners.
The products sold on www.interceram.ro, owned by Interceram SRL, are intended exclusively for end customers.
2. ELECTRONIC COMMUNICATIONS
By accessing www.interceram.ro, using it, visiting it, purchasing products, or sending emails to Interceram SRL, communication takes place electronically. The user is thus deemed to consent to receiving notifications from www.interceram.ro electronically, including via email or announcements on the site.
Persons who use a false email address or send electronic messages or any other communications in the name of another natural or legal person or in the name of any other entity will be sanctioned according to applicable laws.
3. COPYRIGHT
The entire content of www.interceram.ro—including texts, images, graphics, buttons, software, web graphic elements, scripts, and any other data—is the property of Interceram SRL and/or its suppliers and is protected under copyright law and the laws on intellectual and industrial property.
Their combination (the site design) is the exclusive property of Interceram SRL and is protected by copyright law and the laws on intellectual and industrial property. Use of any of the elements listed above without the written consent of Interceram SRL is punishable under applicable laws.
4. ACCESS TO THE SITE
Interceram SRL grants the user limited access, for personal interest, to this site and does not grant the right to download or modify the site in whole or in part, to reproduce it in whole or in part, to copy, sell/resell the products posted and sold, or to exploit the site in any other manner for commercial purposes or in ways contrary to the interests of Interceram SRL without its written consent.
5. DATA PROTECTION
On www.interceram.ro, the user is responsible for all activities arising from accessing the site and the shopping cart. Buyers’ personal data may be transmitted to authorities entitled to verify commercial transactions or to other authorities empowered to conduct any checks justified by law, if requested in accordance with applicable legislation. The Privacy Policies, including the Personal Data Processing Policy—which form an integral part of these Terms and Conditions—can be found HERE. The Cookie Policy—which also forms an integral part of these Terms and Conditions—can be found HERE.
6. PURCHASE AND DELIVERY
Information regarding the purchasing process and the delivery policies—which are integral parts of these Terms and Conditions—can be consulted HERE. The Frequently Asked Questions section can be found HERE.
7. ORDER CANCELLATION
The customer may request cancellation of the order before dispatch.
If an item is out of stock, interceram.ro will contact and inform the customer regarding the reason for the order cancellation. The notification received by the Buyer after placing the order is for information only and does not constitute acceptance of the order. This notification is made electronically (email) or by phone.
For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services is modified, the Seller will inform the Buyer at the email address or phone number provided when placing the Order and will refund any amount paid.
8. PRODUCT LIABILITY
Interceram SRL does not guarantee that product descriptions or any other site content are error-free or complete. In some cases, product prices and descriptions may be erroneous.
Products (where applicable) are accompanied by warranty certificates from the importers. Any complaint must be reported to www.interceram.ro within a maximum of 24 hours from receipt of the products.
The maximum value of Interceram SRL’s obligations to any client in the case of non-delivery or improper delivery is the value of the amounts collected by the Company from the respective client.
9. WARRANTY CONDITIONS
The warranty period for the purchased product is 0–7 years depending on the product and manufacturer, starting from the purchase date and extended by the period during which the product is under repair.
The warranty period begins on the date of invoicing and is extended by the time during which the product undergoes repair within the warranty period.
If, during the warranty period, the product purchased by you proves defective due to design, manufacturing, or hidden defects, it will be repaired free of charge, subject to the following conditions:
The product was purchased from Interceram SRL and was used only for its intended purpose, in compliance with the manufacturer’s instructions in the user manual;
For granting the warranty, the following are required: proof of payment (invoice), the warranty certificate correctly completed, and the defective product whose serial number must be intact, identifiable, and unaltered;
The warranty becomes void if the product was damaged due to natural phenomena, fires, accidents, negligence in use, or due to improper installation, modifications, or adaptations.
Products repaired by unauthorized persons or where unauthorized spare parts not supplied through Interceram SRL have been used are not covered by the warranty.
Consumer rights are provided in O.G. 21/1992 (republished) and Law 449/2003, the rules in force at the date of purchase.
9.1. WARRANTY FOR B-STOCK PRODUCTS
Interceram SRL also offers the right to withdraw from the purchase contract for goods in the B-Stock category. These are goods that were previously opened, have damaged packaging, were used and then returned, or are damaged.
B-Stock goods cannot be replaced with a new product after withdrawal from the contract or when claiming warranty. Warranty claims for B-Stock goods fall under the warranty rules unless otherwise specified in this section. It is not possible to submit a warranty claim for a “defect” or other reason for which the goods were sold at a reduced price.
10. DISPUTES
By using (visiting or purchasing products from) the site, the user agrees that Romanian law will govern the above Terms and Conditions and any dispute of any kind that may arise between the user and Interceram SRL.
In the event of conflicts between Interceram SRL and its customers, an amicable resolution will be sought first. If amicable resolution is not possible, the dispute will be settled in the courts of Sighișoara, in accordance with Romanian law in force.
11. DISCLAIMER
Interceram SRL does not assume responsibility for the product descriptions presented in the online store, as these are identical to those provided to the Company by each brand’s representatives. However, significant efforts have been made to minimize any errors that may arise from electronic or manual editing of the information presented. Images on the site are for example purposes, and delivered products may differ from the images in any way due to changes in characteristics, design, color, etc., without prior notice by the manufacturers.
Interceram SRL also does not guarantee stock availability for displayed products, and therefore reserves the right not to deliver part or all of an order if certain products are no longer in the supplier’s current offer or are unavailable for other reasons (temporary stock shortage, discontinued edition, etc.). If payment is made in advance, the customer is entitled to receive back the amount paid for the respective product. In all cases where products cannot be delivered, the customer may only request immediate refund of the amounts already collected by Interceram SRL, and not other damages.
The maximum value of Interceram SRL’s obligations to any client in the case of non-delivery or improper delivery is the value of the amounts collected by the Company from the respective client. After the products are dispatched, the Company cannot be asked to return the money in any way, nor to accept the return of products.
If prices or other product details were displayed incorrectly—including due to errors entered in the database—Interceram SRL reserves the right to cancel delivery of that product and to notify the customer as soon as possible about the error.
12. PRODUCT PRICES
Product prices are those displayed for each individual product.
Interceram SRL may run promotional campaigns for products displayed on the site, the conditions of which will be determined entirely by Interceram SRL.
13. FRAUD
ANY ATTEMPT TO ACCESS ANOTHER USER’S PERSONAL DATA OR TO MODIFY THE CONTENT OF THE WEBSITE WWW.INTERCERAM.RO, OR TO AFFECT THE PERFORMANCE OF THE SERVER ON WHICH WWW.INTERCERAM.RO RUNS, WILL BE CONSIDERED AN ATTEMPT TO DEFRAUD THE WEBSITE WWW.INTERCERAM.RO AND WILL TRIGGER CRIMINAL INVESTIGATION AGAINST THE PERSON(S) WHO ATTEMPTED THIS ACT.
14. PRODUCT RETURNS
According to the legislation in force (O.G. 130/2000) regarding distance selling techniques, you may choose to return/replace a product under Art. 4 para. 1 lit. b of O.G. 130/2000 within 10 days of receiving the product, under the following conditions:
Within the above term, a written notification must be sent by email to the sales department at shop@interceram.ro and/or contact@interceram.ro;
Returned products must show no signs of use, be in perfect working order, and have the original packaging and accessories in perfect condition;
The product must be accompanied by the invoice and any other original documents received.
Interceram SRL will refund the product value to the customer within 30 days from the date the return is received. The details of the refund method will be established after the products are accepted for return. The amount due to the customer may be refunded exclusively to the customer’s personal bank account or in cash.
Round-trip transport costs, as well as the costs of refunding the value, are borne entirely by the customer. If the customer fully or partially cancels the purchase, they will pay the round-trip transport costs, even if they initially benefited from free shipping.
Products will be returned with the same courier that delivered them.
If the return shipping cost is lower than the refund amount and the customer chose “payment at destination,” this cost will be deducted from the refund.
We do not accept products sent to Interceram with a request for cash-on-delivery (refund to be collected). Products will first be inspected by Interceram representatives. If functional deficiencies due to use or deficiencies in appearance (signs of wear, scratches, etc.) are observed, Interceram may condition acceptance of the return on retaining a value (restocking fee) from the product price.
Returns are not accepted for products that are not in current stock and offer, products for which advance payment is required, or products brought from various warehouses at the express request of the customer. Repeated withdrawal from purchase may be considered an abuse.
15. RIGHT OF RETENTION
Goods remain the property of Interceram SRL until paid for in full.
16. FINAL PROVISIONS
By purchasing and placing an order, the customer unreservedly accepts these terms and conditions, which have the same value as a validly concluded contract.
Last revised: April 11, 2020
